Return & Refund Policy

Last Updated: 1 JAN 2023

1. Returns and Refunds
   1. Except for (i) goods designated on Sailor Plastics’ order acknowledgement as non-cancelable and/or nonreturnable; and (ii) shipments in excess of one hundred seventy-six (176) cases, Sailor Plastics will accept a return of the goods for a refund of the purchase price, less original shipping and handling cost, provided such return is made within thirty (30) calendar days of original shipment date from Sailor Plastics as indicated in shipment documents. Product must be unopened and in re-sellable condition which is determined at the sole discretion of Sailor Plastics. No partial cases or cases that show signs of being opened or tampered with will be accepted for return. To return products, Purchaser must call Customer Service Department at 1-800-380-7429 or email Sales@sailorplastics.com to obtain a Return Merchandise Authorization ("RMA") number. No returns of any type will be accepted without an RMA number. All return shipping costs will be at the expense of Purchaser, and Purchaser will bear the risk of loss during shipment.
   2.  After review of the returned goods, Sailor Plastics, at its sole discretion, will issue credit to Purchaser’s account. There will be a 20% restocking fee charged for handling the return. If repackaging is required, another 20% fee may be imposed.

Last Updated: 1 JAN 2023

1. Backorders
   1. Sailor Plastics collects payment in full at the time of order placement with respect to backorders placed through use of the Site. In lieu of paying in advance, Purchaser may contact our Customer Service Department at 1-800-380-7429 or online at https://www.sailorplastics.com/contacts to request a notification when the item is back in stock. If an item on Purchaser’s online order is backordered, Sailor Plastics will send a backorder notice to the email provided.
   2. Purchaser must contact Sailor Plastics Customer Service to change or cancel a backorder. Sailor Plastics can cancel the backorder and issue a full refund, add or remove an item or items, change the shipping method, etc. before the order is in shipping. Purchaser hereby acknowledges that credit card refunds related to backorder cancellation may only be available for cancellations occurring within six (6) months from the date of order placement. For backorders cancelled more than 6 months from the original placement date, Sailor Plastics reserves the right to issue a refund by mailing a check or issuing credit.
   3. Sailor Plastics will ship the order as soon as the backordered product is available. If an order contains an in stock item and a backordered item, Sailor Plastics’ standard policy is to ship the order complete. To request that Sailor Plastics ship the in stock item(s) first, Purchaser must reply to the backorder notice with authorization to ship a partial order. Partially shipping an order may incur additional shipping fees. If Sailor Plastics does not receive a response to the backorder notice for a partial order, Sailor Plastics will ship the order complete.
   4. For orders placed by telephone, once the backordered item is manufactured and prepared for shipment, a representative will contact Purchaser to collect payment and any other information needed. If Sailor Plastics does not receive a response after three (3) attempts over five (5) business days, a final attempt to collect payment will be made. If Sailor Plastics does not receive any correspondence, the order will be canceled, the inventory will be reallocated, and Sailor Plastics shall have no further liability.